LSS Screener-Navigator – Job Posting
LifeSource Systems, Inc. (LSS) is seeking highly motivated and compassionate Screeners-Navigators to connect eligible community members with enhanced healthcare services that can improve their overall health, well-being, and quality
of life.
SALARY
Salary or wages are negotiable based on experience.
ABOUT THE ORGANIZATION
LifeSource Systems, Inc. (LSS) is a 5013c that is in Buffalo, New York. LSS mission is to provide educational insight to individuals and inter-generational families in an effort to lead communities to healthy lifestyles. The vision is to motivate individuals and families to CHOOSE2b Healthy by embracing both their internal and external physical being through total nutrition and mental health (alertness and awareness) wellness by narrowing the bridge between both. LSS Aim to inspire the FitNow and Beyond concept which is helping individuals and families stay engaged in good nutrition and behavioral patterns. LSS strongly believe in the principles Ujima or Collective Work and Responsibility and Ujamaa Cooperative Economics because ’Working Together Works’. LSS engages in relationships with communities of color working for racial justice and a “new food economy”. Our goal is to promote both human and civil rights for all people regardless of race, color, creed, nationality, sex, or religious affiliation. For more information about LSS, please visit us at: https://lssiny.org/.
ABOUT THE POSITION
The mission of New York State is to protect and promote health for all, building on a foundation of health equity. The Office of Health Insurance Programs (OHIP) has established regional Social Care Networks (SCNs) across the State to ensure that the Health-Related Social Needs (HRSNs) of Medicaid Members (MM) are more consistently identified and addressed. LSS screeners-navigators working alongside SCN Lead Entity for Western New York, Western New York’s Integrated Care Collaborative’s (WNYICC), MM will be screened for HRSNs. Screeners-Navigators will navigated to existing local, state, and federal programs, and/or eligible to receive specific, evidence based HRSN services (e.g., housing supports, nutrition,
transportation, care management).
RESPONSIBILITIES
- Provide empathetic and culturally competent screening for social determinants of health to community members telephonically or virtually.
- Process screens and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification.
- Receive, prioritize, monitor, and triage screenings and referrals that require service connections across community-based and organizations.
- Managing incoming referrals received to ensure successful and timely connections are madebetween clients (community members) and the appropriate community partner that best meet community members’ needs.
- Document progress and action taken with each referral and every interaction in the WNY Integrated Care IT platform, as required.
- Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organization or to redirect the referral to another provider, if necessary.
- Handle customer questions and concerns with excellent customer service, empathy, and patience. Attend WNY Integrated Care Screening/Navigation Workgroup.
- Demonstrates excellent customer service on phone, in-person, via email and in all aspects.
- This position is responsible for working within WNY Integrated Care social care technology and transportation platforms.
- Seek opportunities to enhance and simplify the user experience.
- Position will be required to abide by policies and procedures that support federal, state and local HIPAA and Fraud, Waste, Abuse regulations.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
QUALIFICATIONS:
- Experience providing care coordination, care management, or community-based client services; or Community Health Worker certification.
- Successful experience working in community, healthcare, public health, non-profit, or similar operations.
- Capacity to inspire and motivate others.
- Extremely detailed-oriented and capable of multitasking
- Proficient computer skills and willingness to learn additional software applications.
- Experience with HIPAA regulations is preferred.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community with a track record of building authentic, constructive relationships with others.
EQUAL OPPORTUNITY STATEMENT
LifeSource Systems, Inc., is an equal opportunity employer. LifeSource Systems, Inc. provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, ancestry, age, present or past history of mental disability, intellectual disability, learning disability, physical disability, including but not limited to blindness, status as a veteran, or any other characteristic protected by applicable federal, state, or local laws.